FREQUENTLY ASKED QUESTIONS

 

Design Questions

 

Q: I like certain calendar designs on your website, can I use those pictures or design to incorporate with our corporate identity?

A: Yes, we can adapt to suit your corporate identity.

 

Q: We already have a design done by outsiders; can your company print it for me?

A: Yes, you are most welcome. Let us have the printing specification and quantity and we will promptly send you a quotation.

 

Q: Can I replace the photos and adjust some parts of your calendars?

A: Absolutely, we have a design team that can do that for you.

 

Q: Are there any additional charges for customized calendars?

A: Yes, design fees depends on the complexity of the design.

 

Ordering / Printing / Payment / Operation Hour / Questions

 

Q: How long does it take to complete my order?

A: Once we have received your order of confirmation, our art department will start working on your request and artwork will be emailed or faxed for approval within the next 2-3 working days. Printing usually takes 2 weeks after confirmation of artwork, but will take longer during our peak month of November.

 

Q: Can I order a different quantity such as 50 or 150?
Yes, you can.

 

Q: Can I order different series of calendars but under one company advertisement?
A: Yes you can. but however you need to ensure the different series of calendars share the same hot stamping block size or colour printing plates otherwise an additional charge will be incurred.

 

Q: Can I see a sample of your desktop calendar before placing an order?

A: Yes, for standard pre-printed calendar, the email copy is good enough as a guide. For special printing/design, we will courier digital print-outs to your mailing address.

 

Q: Is there a minimum order quantity for your standard desktop calendars?

A: Yes, 50pcs is minimum. The price will be quoted based on your final requirement.

 

Q: Will I receive proofs before proceed to print / hot stamp  /emboss?
A: Yes, you will receive an artwork requesting for approval prior to print. You're expected to check carefully and ensure all information is correct, ie. no spelling error. Upon your confirmation & approval of the artwork that we'll proceed to print. Any error hereafter shall not be responsible by Sinar Date Master Sdn. Bhd.

 

Q: Can I print in Pantone code or the many colours of the brands I represent?
Yes, we will print the closest of the colour you required with some additional charges.

 

Q: Can I request for silver/gold stamping on your design?

A: Yes, keep in mind our over printing sheets are on white colour base. We have done in blue, maroon and green stamping.


Q: What should I do if goods delivered to me is not complete?
A: If you have checked and suspected that your goods is not complete, please do not dispose any of the wrappings and leave the complete stock in it original condition. Immediately contact us with the details of the items that are incomplete and we will investigate the problem.

 

Q: What are my payment options?

A: We normally ask for 30% down payment upon confirmation of order, and 70% upon delivery.

 

Q: Can I have my order delivered to my office?

A: Yes, delivery is free for orders above RM2,000. Outside Klang Valley we will arrange KTM (Door-to-door delivery service). Charges will be billed according to KTM invoice or estimated cost. Delivery period is a maximum of one week. For any orders below RM2,000, delivery is chargeable at RM50 per trip. For East Malaysia (Sabah & Sarawak) - Delivery by sea (min 2-3 weeks) depend of the shipping company's schedule. We can entertain requests for last-minute delivery by air cargo - the cost is much higher than by sea.

 

Q: What are your operating hours?

A: Our operation hours are from 9am - 6pm (Monday - Friday). Normally we are still in office during this season or you may contact us through handphone for any questions regarding your order or any business-related question.


If you cannot find an answer to your question here, please email us.


Printing Guidelines

 

1. What are the software that you support?
We're working on MAC platform and we support the following software:
- CS6 - Indesign / Adobe Illustrator / Photoshop (jpg, tiff, eps, psd) / PDF-Adobe Acrobat Pro.
- MS Word / Excel / Powerpoint – Subject to file format & convertible to pdf.


2. How can I submit my own artwork?
Submission Methods:
- Email for files under 10 MB
- CD / CD-R / CD-RW, DVD-R / DVD-RW, USB flash drive


Helpful Suggestions: 

• All files to be submitted in original working files in a high-resolution of 300 dpi at the actual printing size, ie.100%.

• Include a pdf for reference.

• Convert all fonts to paths/outlines (if in a vector art program) or rasterize (if in a raster art program) to avoid font substitutions.

• Include all placed images in addition to actual design files (linked files). Most images downloaded from website are only 72dpi or lower thus not suitable for print.

• Convert all RGB & Spot colours to CMYK.

A complete pathed / embedded high resolution pdf files is acceptable for direct print too. If your company has a corporate brand standards colours or logo usage guidelines please submit them along with your artwork so that we can follow them.


3. Why colours viewed on my monitor is different from the print?
Commerical printing is processed through CMYK print while computer monitors use RGB to display colours. As all monitors are calibrated differently thus we have to understand that there will always be a variation from what you see on screen compared to what you see on print or even other output devices.

Due to differences in equipment, paper, ink and other conditions between colour proofing and production runs, a reasonable variation in colour [within 10%] between colour proofs and the completed job will be deemed acceptable unless otherwise agreed.

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